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F.A.Q. Frequently Asked Questions

Extremely! Our Nueva-Luna Hollywood Vanity Mirror will certainly light up a dark room. The light is fully adjustable and comes with two settings of warm and cool. The Mirror also boasts a memory setting so you don’t have to adjust the lighting to your desired brightness each time.

The Nueva Luna Hollywood Vanity mirror is powered by a U.K. charging plug, so you can plug and use wherever you wish!

Our Nueva-Luna Hollywood Mirror’s come with life span bulbs meaning you don’t have to replace the bulbs, a total investment for your dressing table!

If you have a concern with a faulty or damaged item please email us at info@nueva-luna.com with your order number and we will look into the matter urgently for you.

All uk orders are sent via DPD tracked service. International orders are sent via DPD international service. All orders placed before 5pm Monday-Friday will be sent the same day. Orders placed after 5pm will be sent the following day. Orders placed after 5pm friday will be sent the following monday. All UK standard delivery is free.

For all U.K. orders, standard delivery is free – please allow up to 3-5 working days for your order to arrive. EU & International recorded & tracked delivery is £15.00 please allow up to 10 working days for your order to arrive. Our checkout will incorporate the delivery automatically during the checkout process.

Yes of course we do we will even find you if you’re lost at sea or marooned on a desert beach.

We accept all major Credit & Debit cards and PayPal.

We understand that sometimes you change your mind, should you want to return an item please send us an email and we will send you instructions on how to process the return. To be eligible for a refund products and packaging must be in original condition within 14 days of reciept. As we don’t charge for shipping, we don’t cover the cost of your return. Only full priced items are eligible for a refund.

Talk to us now using the contact form or via our email info@nueva-luna.com

It is required of you to make an account to shop with us, but this is great news! Don’t worry, we won’t fill your inbox, now and then we will send you previews of new products, and exclusive discount codes so it’s totally worth while – promise!

This privacy policy notice is for company Nueva Luna Ltd under the website; www.nueva-luna.com. The purpose of this policy is to explain to you how we control, process, handle and protect your personal information through the business and while you browse or use this website. If you do not agree to the following policy you may wish to cease viewing / using this website, and or refrain from submitting your personal data to us.

Policy key definitions:

“I”, “our”, “us”, or “we” refer to the business, Nueva Luna Ltd & other trading names.”you”, “the user” refer to the person(s) using this website.

GDPR means General Data Protection Act.

PECR means Privacy & Electronic Communications Regulation.

ICO means Information Commissioner’s Office.

Cookies mean small files stored on a users computer or device.

Key principles of GDPR:

Our privacy policy embodies the following key priciples; (a) Lawfullness, fairness and transpatrency, (b) Purpose limitation, (c) Data minimisation, (d) Accurancy, (e) Storage limitation, (f) Integrity and confidence, (g) Accountability.

Under the GDPR (General Data Protection Regulation) we control and / or process any personal information about you electronically using the following lawful bases.

We are exempt from registration in the ICO Data Protection Register.

We use the consent lawful basis under the GDPR for the processing of your personal information when you explicitly consent for your information to be used to contact you with regards to placing an order and delivery information. Consent is also used for marketing when you choose to sign up to our mailing list.

We will continue to process your information under this basis until you unsubscribe. Personal information will not be shared with any third parties.

Internet cookies

We use cookies on this website to provide you with a better user experience. We do this by placing a small text file on your device / computer hard drive to track how you use the website, to record or log whether you have seen particular messages that we display, to keep you logged into the website where applicable, to display relevant adverts or content, referred you to a third party website.

Some cookies are required to enjoy and use the full functionality of this website.

We use a cookie control system which allows you to accept the use of cookies, and control which cookies are saved to your device / computer. Some cookies will be saved for specific time periods, where others may last indefinitely. Your web browser should provide you with the controls to manage and delete cookies from your device, please see your web browser options.

Data security and protection

We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information. Our methods meet the GDPR compliance requirement.

Fair & Transparent Privacy Explained

We have provided some further explanations about user privacy and the way we use this website to help promote a transparent and honest user privacy methodology.

Email marketing messages & subscription

Under the GDPR we use the consent lawful basis for anyone subscribing to our newsletter or marketing mailing list. We only collect certain data about you, as detailed in the “Processing of your personal data” above. Any email marketing messages we send are done so through an EMS, email marketing service provider. An EMS is a third party service provider of software / applications that allows marketers to send out email marketing campaigns to a list of users.

Email marketing messages that we send may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of data such as; times, dates, I.P addresses, opens, clicks, forwards, geographic and demographic data. Such data, within its limitations will show the activity each subscriber made for that email campaign.

Any email marketing messages we send are in accordance with the GDPR and the PECR. We provide you with an easy method to withdraw your consent (unsubscribe) or manage your preferences / the information we hold about you at any time.